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Can I have a line terminated without an ETF in the event of a death?
njmdad
Member

My wife just passed away.  Can I terminate her phone without getting penalized with a early termination fee?

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Re: My wife just passed away
HappyHelper
Sr. Member

You can call 800 922 0204 and disconnect it then and there. No death certificate required, no ETF.

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Re: My wife just passed away
WMack
Member

Sadly, I have the same question.

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Re: My wife just passed away
Not applicable

I would guess a copy of the death certificate faxed or postal mailed to verizon wireless legal department would cancel out the line. If you have no contract then a simple call to customer service or a trip to a verizon wireless store can terminate that line.

Good Luck

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Re: My wife just passed away
HappyHelper
Sr. Member

You can call 800 922 0204 and disconnect it then and there. No death certificate required, no ETF.

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Re: My wife just passed away
michaeljtimko
Sr. Member

This is true.

For Verizon's many shortcomings they do make this process easy.

About two years ago my mother in law passed away.  She had a line of service on my account with my wife.  one call to *611 a few days after her passing put everything in motion.  No proof or death certificate required or requested.

Her line of service dropped at the end of the billing cycle.

Re: My wife just passed away
vzw_customer_support
Customer Support

I'm sorry to hear about your wife njmdad. I know this can be a hard time and I'm here to help. I just sent you a private message. Please send me more details so that I can assist.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

Re: My wife just passed away
CFurrDesign
Member

I went to the Verizon Store and was told I would have to call.  I have been on hold for 40 minutes and on a live chat where unfortunately I am the only participant

 

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