Can not send or receive texts from a few short-code contacts??

[123LEE]

I switched from Verizon prepaid to a brand new phone and Verizon post paid. 

Kept same number

I was receiving mobile coupons (text messages) from Target (827-438), Staples (555-444), and the like.  They all use short code.

Now, I am unable to send or receive texts from them.

Here's what I've tried:

• Went to Verizon store to confirm SMS is active.  They looked at my phone.
• Cleared cache and cookies
• Restarted phone
• Texted companies to sign up for mobile coupons again. (they never respond, not getting my texts).
• Confirmed my old number transfered to my new phone.

I could use some help in figuring out how to fix

. 

[vzw_customer_support]

I want you to be able to take advantage of all your coupons 123LEE. If you log into your My Verizon and select features do you have a block on premium messaging?
AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[123LEE]

I figured out the issue by doing a Google search.

It seems it the phone that creates the issue... The Samsung Galaxy S6.

I fixed it by creating a contact for the short code.

For example, Target mobile coupons uses short code 827-438 (TARGET) so I created a contact called “Target mobile coupons” and added the short code on the contacts page. Then it worked.

I did this with the others as well...Staples mobile coupons, Belk mobile coupons.

[vzw_customer_support]

123LEE, thanks for letting us know that this has been corrected and this is very good information. I appreciate you sharing this with us. Please let us know if you need help with anything else.

GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!