Can only upgrade basic phone to basic phone?
jhckstp
Newbie

I have three lines on a share everything plan.  Two smart phones and one basic phone.   The only line eligible for upgrade is the basic phone line.  So, I went to a local VZW store today not only to pay my bill but to see about upgrading the line with the basic phone.  The rep at the store told me that I could only upgrade a basic phone for a basic phone.  He said that only smart phones can be upgraded to smart phones.  This is just ridiculous.  I chose not to upgrade my phone.  In fact, I now plan to switch to AT&T. 

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Re: Can only upgrade basic phone to basic phone?
shutterbug07
Contributor - Level 2

The rep was an idiot. Do your upgrade online. You dont have to have a basic phone.

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Re: Can only upgrade basic phone to basic phone?
SuzyQ
Community Leader
Community Leader

You were told wrong.  The only difference will be a $40 line fee instead of the $30 line fee, and you may consider increasing the data pool if you are adding another smartphone to the mix.  But there is no reason at all why you would HAVE to put a basic phone on that line.  The rep was wrong.

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