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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't Activate a Replacement Pixel 6
greg360
Member

I have been trying to activate my replacement Pixel 6 (old phone has cracked face, will not turn on), and it will not activate. I ordered the phone on line, picked it up at the store, they put it in a little bag for me and sent me on my way. After a couple of hours of trying to get it to activate I tried calling customer service with no luck. I was never able to speak to a human. The stores all closed at 7:00pm, so by the time I gave up on activating it myself they were all closed. I was able to get someone on the chat feature, and they said that the phone would "activate after midnight" because the order was pending. I've never had this issue before and I have never had a phone just sit like brick until midnight and then all of a sudden start working. Anyone have any suggestions or similar issues?

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Re: Can't Activate a Replacement Pixel 6
vzw_customer_support
Customer Support

Hello Greg! Thanks for taking the time to post. I'm going to send you a private note in order to help you further!

>Sophie

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