After a 29 minute on hold wait time I was connected to an account representative who then had to transfer me to technical support even though I believe that is what I originally selected in the IVR. The support representative was a male named Shannon. I first asked to be called back if the call was dropped since I had to wait so long just to get though and I did not have hours to keep trying to connect to support. He agreed and took down my number. As soon as I started to explain our service problems with Verizon, how general coverage has dramatically declined in my area the call was disconnected. Shannon never called back. The initial 29 minute wait time is completely unacceptable and I cannot invest another 29 minutes into trying to reach a support representative with the risk of the representative hanging up on me and further wasting my time.
The "chat with us" link on the web site does not work.
Either I get some assistance from Verizon or I start shopping other providers