Can't login to view or pay bill after cancellation

[timmorris83]

I cancelled my service and my account was immediately deleted. Now I can't log in to view or pay my bill. Even went to store to pay bill and they couldn't access my account without the full account number, which I didn't have on me at the time. I did call and was able to pay the first part of my bill, but I have just received another bill and have no idea what it is for. Seems like they shouldn't cancel the account until all services are paid for. I have not received a paper bill, so I guess my question is, how do I get a hold of a bill so I can view what I am paying for? This is all very inconvenient and all I'm trying to do is give them their money.

[Snn5 · Accepted solution]

You can log in with the username you used to register with My Verizon since your number is no longer a valid number to any valid account.

[vzw_customer_support]

I'm sorry you're having issues with logging into your account to pay your bill timmorris83. You can use this link http://vz.to/1fdEQVi . Please let us know if you have any questions or concerns.

KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[timmorris83]

Haha, thank you so much. I had no idea I create a username initially. I've always used my phone number.

[timmorris83]

I don't see the "correct answer" button. I see actions, but it says no actions are available.

[Snn5]

On desktop full page browsers, the "correct link" is under the response you found to be correct.

[Snn5]