Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Can't make phone calls, and sometimes text messages.
CowSaysQuack
Member

Recently moved to Texas from Illinois 2 months ago and the coverage here is absolute trash. In Illinois I lived in the Chicago Burbs and coverage was great. Moved here to Houston and absolutely nothing loads  Can't make phone calls, and sometimes text messages. I've done all basic troubleshooting steps, nothing has fixed it. At this point I whole heartily regret switching carriers. 

0 Likes
Re: Can't make phone calls, and sometimes text messages.
vzw_customer_support
Customer Support

Congrats on your recent move to Texas! We certainly want you to have access to our network service coverage no matter where you are in the United States. I apologize for your inconvenience, and we'll do everything we can to get this resolved for you as quickly as possible. 

 

Thank you for completing troubleshooting steps too. Let's work together to get this resolved. Are you experiencing service issues while indoors, outdoors, or both? Have there been any recent changes with your device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.)

 

What's the make/model of your phone?

 

 

-Robert C.

0 Likes