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Canceling VZW service while still owing on a device
meggerz93
Enthusiast - Level 1
‎07-29-2017 06:02 PM

I want to cancel my Verizon service but I still owe on both of my devices. If I were to cancel tomorrow, would i be able to make payments on the devices still instead of having to pay them off in full all at once?

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Re: Canceling VZW service while still owing on a device
Elements
Specialist - Level 1
‎07-30-2017 06:16 PM

For a more concise official ruling you can refer to Verizon's Device Payment FAQ: Device Payment FAQs | Verizon Wireless

See item 8 under "Installment Agreement and Payment": "If you disconnect a mobile number that has an active device payment agreement, the remaining balance of that agreement will be due on your next bill."

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Re: Canceling VZW service while still owing on a device
Ann154
Community Leader
Community Leader
‎07-29-2017 06:10 PM

You have to pay the balance in full. You can't make payments.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Canceling VZW service while still owing on a device
meggerz93
Enthusiast - Level 1
‎07-30-2017 08:45 AM

Thats what I thought but I am finding mixed answers. Like in this postCanceling VZW service while on EDGE

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Re: Canceling VZW service while still owing on a device
Ann154
Community Leader
Community Leader
‎07-30-2017 03:59 PM

This is the official statement on the cancelation policy.  Customer Agreement | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Canceling VZW service while still owing on a device
Elements
Specialist - Level 1
‎07-30-2017 06:16 PM

For a more concise official ruling you can refer to Verizon's Device Payment FAQ: Device Payment FAQs | Verizon Wireless

See item 8 under "Installment Agreement and Payment": "If you disconnect a mobile number that has an active device payment agreement, the remaining balance of that agreement will be due on your next bill."

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