Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Cancellation preventing me from Upgrading
angelbride
Member

I cancelled an order over a week ago.  I still cannot upgrade the line.  

 

The person on chat tried to convince me to upgrade a different line and then switch it over.  I do not want to do this because of all the issues I've already encountered.

 

I've spent hours on the chat and phone with Verizon over this.  I'm ready to switch to a different carrier.  This experience to give Verizon $1000 for a new phone has been awful.  

 

Is there anyway to fix the status on the line back to upgrade eligible after an order cancellation???

0 Likes