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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cancelled order in limbo
jamb358
Member

My order was cancelled as indicated by the ZEROPICK tracking number. This is preventing me from ordering a new phone for that line as that line is not eligible because the order is stuck in limbo. I have talked to several customer service agents. The first one said 24 hours for the order to be canceled, that wasn’t true. None of them were able to resolve the issue. Please provide a resolution to this issue.

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Re: Cancelled order in limbo
jamb358
Member

Just got off the phone with Verizon and they indicate that the phone has already been shipped and should arrive today. However, it was marked as shipped immediately after cancelling and the Tracking number ZEROPICK was added to indicate the cancellation. Hopefully, this can be resolved in my next call tomorrow.

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Re: Cancelled order in limbo
vzw_customer_support
Customer Support

We know how important it is for your order to run smoothly. Is the tracking number for your order still showing 'ZEROPICK' or were you able to receive an updated tracking number over the phone?

*Ellisandra

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Re: Cancelled order in limbo
jamb358
Member

Hi Ellisandra,

ZEROPICK is still showing as the tracking number on this order and I don’t have an updated tracking number.

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Re: Cancelled order in limbo
jamb358
Member

To add further details the device was supposed to arrive today if it wasn't canceled. I have checked the order management systems for the two companies Verizon uses for shipping (UPS/FedEx) and both indicate no inbound shipments to my address. I have seen similar horror stories on this forum indicating days if not weeks with canceled orders/ZEROPICK stuck in limbo. I wish I saw these posts before and this whole ordeal could have been avoided.

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Re: Cancelled order in limbo
vzw_customer_support
Customer Support

Hi jamb358! We are sorry you are experiencing this problem with your order, the cancelation of the order can take, up to 7 business days on being cancelled, after this time you are going to receive the confirmation of the cancel, and you can place a new order once this happens. 

 

>Luis

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Re: Cancelled order in limbo
vzw_customer_support
Customer Support

Let's get this figured out together.  We are sending a Private Message now.

-Sean

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Re: Cancelled order in limbo
vzw_customer_support
Customer Support

jamb358, we want to ensure we're taking the right steps to clear out any cancelled orders. Please send us a private message to further assist and want to make this right. Thank you.

 

- Alan

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