Cancelling line after death

[Kennak]

My son passed 2 months ago but I still need to cancel his line....which is on my account. Reading through the community messages, it sounds like you have to have a death certificate. We've not received this yet and it could be a few more months due to how he died. How can I cancel so that we are no longer charged?

[chris1060]

So sorry to hear of your loss. Have you contacted Verizon and explained the situation to them? A suggestion while waiting for documents necessary to have him removed from the account. As far as billing, you can suspend the line for up to 90 days. This will allow you time to receive the document. Try reaching out to Verizon at 800-922-0204, and see what information they can provide.

[sprmankalel]

Sorry to hear about your loss. I don't know if they still require a certificate. Have you called or visited a corporate store?

[Tidbits]

When my grandmother passed we didn't require a death certificate however there was no usage on her linefor 2 months also.

[MikeyWade · Accepted solution]

I'm sorry for your loss, but there isn't a requirement for any documentation.  The line can be disconnected, but keep in mind anything you would want to keep.  For example, any pictures of him he has backed up on his cloud account ect. 

[Ann154]

You don't want it backed up to the Verizon Cloud account as you will lose access after the line is cancelled.

[Tidbits]

Use Google Drive or similar service outside of Verizon as mentioned.

Make sure you back everything from Verizon to an alternative source.

[Kennak]

Thank you all for your replies. Unfortunately, I don't have the phone. The police do. And on top of that, he had dropped it the day before he passed and the screen is cracked So I doubt that I could back anything on it up. I'm not real sure how to do that but if I could, I would love to. I've not been in touch with the police lately to find out about getting it back but there shouldn't be any reason they should still need it. He wasn't involved in a crime but the police were there as we had to call an ambulance And took his phone along with a few other things.

IPill take your suggestion of contacting the store, after Imget the phone back, to see about getting his service cancelled or at least the 90 day suspension until I can, if possible, get it backed up onto another service instead of Verizon.

THank you all again...I really appreciate it!

[laurend_vzw]

Kennak We are so sorry for your loss. We have contacted our Customer Service Rep Supervisor and explained the issue you are experiencing and just received word that someone will be contacting you shortly. Please do not hesitate to contact me Lauren Dixon if you do not hear from a Verizon Customer Service Rep soon.

Again our deepest condolences for your loss.

Thanks,

Lauren

Community Program Manager

[Kennak]

TThank you Lauren.