I have been unable to remove Dinsey+ from my Verizon account for the past 4 hours. I see there are many other Verizon clients experiencing the same problem. After 3.75 hours of trying to remove the Disney+ add-on Verizon asked me to call a Disney+ phone number. Disney+ says they are not able to make any changes because the service was obtained through a 3rd party (Verizon). Disney says this is a Verizon issue and for Verizon to create a case to escalate and resolve the problem. As a Verizon client, I will NEVER subscribe to another Add-on through Verizon for fear of this happening again.
Verizon, I will not dedicate more time to resolving this on my own. You may contact me for account information and I will provide the information to you. Then, it I leave it to your team to resolve this for me and the rest of the Verizon clients that experience similar issues. If this service, that I do not want to subscribe to, remains on my account and is billed, this may qualify as "cramming" or other unauthorized service. In either case, I am attesting to you here that I DO NOT authorize this add-on, and Verizon is not allowing me to remove or manage it. Neither Verizon support or Disney+ are able to manage it. This will be filed as a Consumer Affairs complaint with the VA Attorney General if you cannot fix this soon. Thank you.
We do understand your frustration here. We will not hold you liable for any charges added to your bill. Once we get the feature removed, we can credit your account for those months where you were billed if you did not authorize this addition. We can try to remove it from your account on this platform, but if it will not allow us, we will need to file a ticket to get it removed. It is best if you respond to us in private so that we can work on your account. - ErichC_VZW