I cannot call any 800 (1-800) numbers from my phone. My husband's phone on the same account (different number, obviously) works just fine.
I get a "Welcome to Verizon Wireless" recording. Other numbers complete as expected, just not 800 numbers.
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Those call I know are important. May I have the make and model of the two phones? What do you hear when calling? Does adding and subtracting the one as in 1800 or 800 change the recording?
As far as you know is there a caller id block active on your account?
I. have tried 800 and 1 800 877 and 1 877. I urgently need to call my bank and have not been able to get through for about 1 hour now. What is up? I tried VZ chat line and was advised to call an 800 number!
What can I do to fix this?
I have the same problem with a recorded Verizon message stating "welcome to verizon wireless, your call can not be completed as dialed, please check the number and dial again" for EVERY customer service line I try - including VERIZON!!! Please resolve this asap.
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We are sorry to hear that you are having issues making those calls. We are aware of this issue and have our team looking in to this concern now. Please make sure to power your device off and back on throughout the date to make sure any updates are provided to your phone. Thank you for your patience.