Caught Unhanded Unknown Exception Error (Verizon Cloud)

[kgowen]

I am having issues with Verizon Cloud desktop application.  When I launch it, I get the VZW logo, then gets an error stating "Caught Unhanded Unknown Exception; terminating*   I have removed and reinstalled the SW, same issue.  I have done as much research as I can at this point.  I noticed a few other posts previously about this, but not much help on answer.  Please advise. 

I did this from a fresh startup as well, and even in safe mode/

[vzw_customer_support]

kgowen,

Let's make sure we get your Verizon Cloud application running properly.  Thank you for the information and the screen shot. 

What make and model is your computer? Is the software on your computer up to date? What model phone are you trying to synch?

Please fill us in on some further details so that we can find the root cause of this error. Thanks!


TrevorC_VZW

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[kgowen]

Hello,

I am running Windows 7 64bit

Latest update

Computer is a Lenovo K330

Quad core I7

12 GB RAM

Phone is a NOTE 4

Full Virus scan-Negative

I have tried:

Turning off firewall

All SW up to date

Restore to previous date

Reinstall application

Run as administrator

Tried different compatibility modes

Note:  this did work before.

This happens on the desktop application however.  It happens when I open the VZ Cloud app. 

Any help would be good.

Kevin G