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Cell Phone Coverage Sudden Decline
buffalex
Member

Not sure where to even begin, but over the past few months we have noticed horrible cell service when we're in our home. Like, one bar/frequently dropped calls level bad. I've read the "it must be something to do with your house/construction in your area" explanation but nothing has changed with our home and there's been no visible construction. We have two phones on Verizon and one phone on another network (a work phone), and the two Verizon phones are almost totally useless in our house. With working from home, this is starting to become a real nightmare. Wondering if anyone has gotten any real support on this issue!~

Re: Cell Phone Coverage Sudden Decline
9wood
Sr. Member

Like others I have reported this for many months same excuses no I don't have a sudden forest growing or new building for over 20 years I might add among there other script reasons given tickets just get ignored and according to one executive relations person on another matter this is in there "accepted range" i.e 1 bar etc so seems that along as you get some life in phone it's not there problem which I find unacceptable I guess there most reliable network claim mean that 1 bar of service

Re: Cell Phone Coverage Sudden Decline
buffalex
Member

This has been so frustrating! I only find out I've missed calls when I get a voicemail notification ~20 minutes later. I have to stand right next to the front door to get any kind of a signal--and going upstairs doesn't make a difference! Just wish they seemed more concerned with customer service. (Not to go on a tangent but my most recent mistake was upgrading a phone--after 3 hours of text and phone support finally got the phone and now waiting for them to send the trade-in kit which they didn't have. Even their support people don't seem to have the tools/information/authority they need to fix anything). 

 

I've been with Verizon for years and don't want to go through the hassle of switching but at this point seems like it may be the better option! Thanks for responding, @9wood . It's good to know I'm not alone in this frustration. 

Re: Cell Phone Coverage Sudden Decline
vzw_customer_support
Customer Support

Nobody here wants to see you switch. I know how much we rely on these devices for mobile communication. You state having read about potential culprits behind the service dip. To better come to a conclusion, I'd like to know a bit more. What is the make and model of the device(s). If Wi-Fi is used at home, then is Wi-Fi calling being used? 

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Re: Cell Phone Coverage Sudden Decline
vzw_customer_support
Customer Support

9wood, 

We can relate to the need for service you can rely on, and we pride ourselves on our network.  Which services are affected? Is the concern indoors or outdoors?

KatiM_VZW

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Re: Cell Phone Coverage Sudden Decline
9wood
Sr. Member

@vzw_customer_support I been reported my problem for months and yo you on here also and getting no help at all just same excuses and seems blame is on me for some reason when you failed to fix or address the problem

Re: Cell Phone Coverage Sudden Decline
buffalex
Member

I’m on an iPhone 12 now. Was previously on an 8. Experiencing same problem. 

I’ve had to switch to using WiFi calling because the cell service has been so horrible it was impacting my work. Also tried switching to LTE but saw no improvement on the 12.

 

Genuinely interested in what next steps will be and appreciate the response. 

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Re: Cell Phone Coverage Sudden Decline
9wood
Sr. Member

@buffalex not sure what the fix is as I'm being told that I have to use a network extender and wifi when I'm a mile from one if there towers seems odd and also why should customer pay for wifi use to have cellular service guess we have wifi phones? Makes no sense to me 

Re: Cell Phone Coverage Sudden Decline
Elizabeth9804
Member

EXACT same issue. 
my sons have T-mobile, I have Verizon. All iPhone 11's

It's impacting my job too. Every call goes in and out and I can only hear half of the conversation, same for them on my their end. 

I've taken in the phone and they've given me a new Sim card. I've switched on an off Wi-Fi calling. Nothing works. 

it's sad because I purposely paid extra for me to be on my own plan because I thought Verizon was better service than T-Mobile and I used to travel pre-Covid, but service in my house is nonexistent. 
I have no choice but to switch. 

Re: Cell Phone Coverage Sudden Decline
vzw_customer_support
Customer Support

Those details are appreciated, Buffalex. Are other services affected (text messages/data)? How far do you have to go before your service improves? Does the problem persist when placing a Wi-Fi Call, as well?

 

KiaH_VZW

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