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Cell Service has become nonexistent this past week

I'm in zip code 91302 my cell service has become nonexistent this past week.  All neighbors with verizon have same problem.  it used to be good and now all of a sudden all I get is NO SERVICE.  I've called and left messages over the past week.  NOTHING>  I've been with Verizon for over 11 years - ready to switch to ATT - what goos is it if I can't make or receive calls from home.