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Change In My Plan Without My Consent
jconlon
Member

Hello -

I recently upgraded my iPhone through BestBuy. I selected to retain my existing plan ( and I have all the paperwork showing that ). But I just signed onto my account and my plan has been changed by Verizon without my consent. What is the best way to get this remedied? How can Verizon change my plan if I did not consent or even select a new plan?

Thanks in advance!

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Re: Change In My Plan Without My Consent
ashtontr
Sr. Member

Yes. Call Customer Service. How long ago was it? What did you have and what do you have now?

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Re: Change In My Plan Without My Consent
jconlon
Member

I upgraded the phone on Friday. I had an iPhone4 and went to the iPhone5. I was previously on the Nationwide450 plan with unlimited data and now my plan has been changed to the 2gb data plan, which I never would have selected obviously.

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Re: Change In My Plan Without My Consent
commonsense101
Sr. Member

They should have informed you that you have to switch from unlimited data, I would go back to bestbuy with all your paperwork and the phone and see if they can find a plan that works for you, or just return it

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Re: Change In My Plan Without My Consent
ashtontr
Sr. Member

The unlimited data automatically drops with extension of a 2 year contract.. I wish, but unlimited doesn't exist anymore, the upgrade gets rid of that. Since you went Friday you have worry free guarantee period of 14 days, you can return the device and get your unlimited data reset.

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Re: Change In My Plan Without My Consent
jconlon
Member

Thanks for the help. I just feel that Verizon should honor what my paperwork says and what I agreed to, which is :

Your Plan
These items will be billed by your wireless carrier and do not include all fees, taxes and surcharges.
* The monthly rate for your existing plan will remain the same.

Monthly Charges,  See below
Verizon Wireless  Keep Existing Plan,  * No change
With 2-year contract extension

Device Model: MD654LL/A
Keep my existing data plan, $0.00
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Re: Change In My Plan Without My Consent
ashtontr
Sr. Member

Ooh yeah I completely agree. They need to re-do their paperwork... That policy to lose unlimited has been effect since 06/28/2012..

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Re: Change In My Plan Without My Consent
jconlon
Member

Verizon and BestBuy keep sending me back and forth between each other. I cannot believe that Verizon does not have to honor the paperwork I have??

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Re: Change In My Plan Without My Consent
Ann154
Expert
Expert

You can't keep the unlimited data plan when upgrading at the subsidized two year contract price no matter if you upgrade at Best Buy or Verizon Wireless for a Verizon Wireless line. The plan price change is a ONE CENT difference.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Change In My Plan Without My Consent
ashtontr
Sr. Member

You'd just want to return the phone, that's the only way to get your unlimited data back, sorry about what you had to go through, I wish you knew sooner.

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