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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Charge for service I did not receive
Alsoaldrin
Member

I recently started service with Verizon. I ordered service online on Sunday 8/21/22, received 2 of 3 phones on Wednesday 8/24/22, 3rd phone on Thursday 8/25/22. I received a statement charging me for August up to 8/23/22. I would like the bill corrected. I should not be charged for a month of service I did not receive.

Any advice on how to deal this issue outside of going to Better Business Bureau? Will do that if necessary, hoping for other options.

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Re: Charge for service I did not receive
vzw_customer_support
Customer Support

Welcome to the Verizon Wireless family, Alsoaldrin! To confirm, is this a Next Bill Summary, or an actual bill? You can confirm this by logging into My Verizon and navigating to My Billing. You will see if an actual bill has been generated. 

-Marshall

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