For anyone reading this, do you know what your IMEI number is? If not, you better write it down.
I have had to deal with the terrible customer service of Verizon as the warehouse messed up when returning a broken phone. And it all came down to the IMEI number. After MONTHS of telling my story over and over to many agents at Verizon that I did not have an "extra" phone they were charging me for, someone finally figured it out it was their fault all along. They sent me two replacement phones and I sent two back. But they say I didn't send the right one because the IMEI number didn't match. Verizon attempted to charge over $1000 for their mistake. Anyone looking for a new phone or service, do NOT use this company. I will be changing as soon as my contract is up.
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