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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Charged for returned iPad

I returned an iPad in March. I have spent 14 hours over the past 8 months trying to get the charges removed from my bill. Every time I’m told they can see they received the return, it might be taken off my bill for a month, then it is charged again. I‘ve hear “I’m submitting a ticket” so many times and now they are charging me for the full amount!  I‘ve been with Verizon for over 10 years and spent in excess of $60,000 with this company. Does anyone have any idea how to truly escalate this issue to get it resolved?