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Chat experience

Hi , 

Firs all if a customer is chatting with verizon team, who gives  verizon authority to call the customer for no reason if a customer if happy on chat with the willingness to get answer on chat. 

i was chatting with a rep online camille, for a basic question about the update and wanted to know the answer on chat, but suddenly i recevied a call... 

Verizon should know when to call customer, it was  10 pm that i recevied a call with a attitude... 

I mean if this is the case that we often would get from verizon then its better to take OFF all my 5 lines. 

I hope verizon takes this point seriously for the customer and stop outsourcing the chat.