I was told by a chat representative that I could locate transcripts of past chats under "Account" once I log in to my account on line. The option isn't there. Does anyone know where to find transcripts?
I understand that you would like a copy of your previous interactions. If you are signed in we do have access to these transcripts. Can you tell me more about why you need these documents? AmberF_VZW
First and foremost, we apologize for your inconvenience as a result of one of your lines of service having been disconnected in error. We can still help you resolve this matter and we'd like to continue working with you. Chat session request for transcripts for our customers must be initiated during the session.
As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:
This is not a true statment. In my last three chat conversations I have requested a copy of the transcript and in all three instances I was told that they could not supply transcripts.
mbrittb00 You are in a community forum. If you want to have a transcript you should use one of our support channels. We are not able to provide a transcript from this platform. -Dolores