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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Chatting with Anthony... and then It was just me

I spent almost 90 minutes chatting (mostly waiting) with Anthony.  When I asked to speak to a supervisor he said he could not do that... then I asked again, and he said to hold on...  I waited and waited, when the next person came on it was not a supervisor but another agent.  Verizon had me over 90 minutes waiting to talk to someone.

They already will not offer me deals like I am a new customer, now they do not want to talk to me, and I have been a customer for over 20 years?  

Why would you treat a loyal customer so poorly.  

BTW, I have a copy of the chat in case you want to see it...





Re: Chatting with Anthony... and then It was just me
Customer Support

Oh, no. We don't want you to have a negative experience. Let's see what we can do. Please send us a Private Note for assistance.