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Check status of trouble tickets?
fruityxl00pz
Member

Hi all.  Yesterday, 12/26, I submitted a trouble ticket because I don't have service at my home.  I have the ticket number and I was wondering if there was a way for me to check the status of this without having to call customer service and sit on hold?

Thank you!

Labels (1)
Re: Check status of trouble tickets?
vzw_customer_support
Customer Support

Hello fruityxl00pz, I know the importance of understanding your the results of your Ticket, indeed. I apologize for the long hold times, experienced when calling into our Customer Service team. You can send me a Direct Messaage to review the status, here. Please keep in mind that responses are a bit delayed when communicating via this channel, as it is designed for a community to community area. I look forward to hearing from you http://vz.to/1Bfn9iT.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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Re: Check status of trouble tickets?
Dc555555
Member

Hi - May 11th I was told by the agent to “check the status of my remedy ticket on line.  Just sign into your account and check it”.  There was no number provided.  My zip code is 99166, for Republic, Washington.  How can I check the status?  I don’t see a link for that.

Thank you

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