I’m trying to resolve a credit problem with Verizon. Last year, 2021 on Good Friday; I bought a iPhone SE at Walmart in Gainesville Florida. I had it activated, but less than 48 hours later I returned it and was assured by the sales clerk that there would be no penalties or fees for canceling the sale. In fact, the clerk doing the return was the exact same person as the one who sold and processed the sale on Good Friday. Again I was assured no panel ties no fees.
90 days later I was confronted by a collection agent seeking $130. for the returned phone. After going over it, the agent said it was$10.50 and they would correct the account and send me a way to pay. 60 days later the exact same thing happened seeking $130. Going over it the agent agreed only about $10.50 +/_ was actually due. I was told they would correct the account and notify me.
Just a few weeks ago, this showed up as derogatory account on my credit report, and yet no one from Verizon has corrected it. I’m trying to make a large purchase on credit; and I’ve no was to get it corrected.
Who do I sue? Why is Verizon so filled with liars? I’m angry, frustrated and looking for a verdict that pays back for all this and for the hours I’ve spent trying to resolve this?
