So I have been a Verizon Wireless customer for 14 years, 8 months ago, I got married, It was suggested by Verizon that we merge our two accounts to one account, made sense paid the balance Verizon said was owed merged to one account, ran credit yesterday , a collection account for 122 dollars from the same number which we have and pay for now, I called the number listed asked what it was for, was treated horribly rude, was told the worker was getting off in 5 minutes and to get done what I needed, he stated it was a left over balance, I was told any balance left would move with the number to the new account, nope, apparently not, so I paid the 122, advised them I was never notified of a bill, and that now that I found it and paid it and it did not move to the new account,, I would like it removed from my credit, eventually I asked for a supervisor Michele called me back 4 days later, she was worst than the first person they operate off scripts like robots, I asked for her supervisor , received a call back continued rudeness for no reason, this one eventually became discrimatory of my profession told me to "**Bleep**" and hung up on me, so I found a name Deborah Turner , which is a full voicemail, so I guess I give up, so much for appreciation of years of business, and never a late payment, meeting at ATT in morning , with millions of accounts mine won't make a difference as I was told by the recovery department , but at least ill feel better.
We are terribly sorry to hear about everything that has happened, Quest1015. The last thing we would want is for you to leave us after all these years. We want to make sure that you are able to resolve this concern properly. Our Recovery Team is the only team that would be able to assist with the old account and any disputes. They can be reached at (800)-852-1922. Their hours of operation are Mon-Fri: 8:00AM-6:00PM CT. I know you spoke to them already, but they would be the only department that can properly resolve this concern. We trust this information is beneficial.
Wow, complete and total amateurs.
I used to work for the Transfer Of Service department a few years back and all of that could have been easily avoided.
Back when I was TOS (now TYS) agent, I made sure customers were made aware anything paid was for the LAST complete bill cycle and they'll receive another bill if the transfer happened mid cycle. Balances never transfered over, whoever told you that is frankly a dummy.