NNot So, I have been in the store for hours and on the phone almost everyday for hours going from one person to the next with it always going back the same way as the first. I have talked to over 12 reps in these last 10 days or so and still having the same problems with no better solution to them. I should have just stayed with pre-paid. I get just the same service on my phone and know just how much I am going to pay with out all the fees, taxes ,but most of all the Drama! Iall I want is what is do to me and that is a cell phone replacement that works. After 4 Samsung s4 cell phones I really don't want another Like-New one. Just please give me what I had which was new when I brought it, so I should be able to get a new one after 3 replacements. Please Verizon take better care of your customers and maybe they will stay with you longer, maybe for life!
The only way to get some satisfaction is to take your business elsewhere, as for the charges send them $5/mo. I have been a customer for 20+ yrs. I pulled Fios TV/ internet,Business lines and cells. Almost 6K a year all for a $42.79 lie
Sad to say but you are very right. I don't understand why they risk good customers who have a proven record and spend an lot of money by staying with them even though you could go somewhere else now for much less money But you stay with Verizon because you are a loyal customer,and I thank you for that because people have forgotten what loyalty is now a days. Like you I have had not a very good relationship with Verizon so far,even though there are a few great CS reps but it has been a hard time finding them they are out there. Anyway I hope that you can find the perfect company to do business with. Agape Patty