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Complaint for corporate

I am a new customer and I am so frustrated with this poor service that I have gotten from this company. I have been charged ridiculous fees and  been penalized for something that I can’t even control within Verizon’s systems. Yet I am the one spending all the money for your mistakes. I need to know if I have to file a corporate complaint with Verizon or the BBB at this point! Nobody can seem to answer that question, because it seems that the situation isn’t going to be rectified.

Re: Complaint for corporate
Customer Support

Hello Keyta! We're sorry to read about the situation, and we'd love to turn this around. Please reply to our private note to get started.