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Complaint on poor service for replacing a Simcard.
Takoma
Member

I had an e-sim card installed on my iPhone XS MAX.

Recently I am selling the phone, so I ordered a real Simcard on 3rd June for the replacement of e-sim.

I was promised 2-day shipping which means I should have got the Simcard by 5th.

I patiently waited till it was 9th June and the order was never processed.

I tried to get in touch with Verizon again to see what is going on for that order then it occurred to me that there never was anyone who was on the issue whatsoever.

I was promised again that the order was updated and there will be a new Simcard delivered by the end of 11th.

My phone went "not activated" since then, no internet, no phone calls, and no text message.

On 11th I still received nothing, I contact Verizon again for further information only to know that they can not provide any tracking or order number for this issue yet still claimed that the order was shipped and I am going to get it today.

The specialist offended me, here I quote "refrain from yelling in all caps" while the only caps there was "YES or NO". I saved the dialogue in case anyone would need that for investigation.

This is nothing personal and it is quite easy. I need my Simcard, Verizon sends it. I am really confused about the situation here as it is impossible for me to get a new Simcard via "Contact us".

I have two things as requests here:

1. I need my Simcard as soon as possible.

2. I need an apology for all the time wasted on the stupid issue. 

Since the case is going to be bothering in the days to come, I am very upset about the situation.

I hold a family account with 8 lines inside and look at the service I got here.

 

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Re: Complaint on poor service for replacing a Simcard.
vzw_customer_support
Customer Support

We appreciate you being a valued customer, and you deserve to be treated with respect at all times, Takoma. We're sorry that this hasn't been the case. Let's take a look to see what's keeping that SIM card from arriving, and work on turning things around. Please be on the lookout for a Private Note from us.

 

LynnE_VZW

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Re: Complaint on poor service for replacing a Simcard.
Takoma
Member

I really appreciate that you replied so quick, I never cared about why it is like this I just want to solve the problem.

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Re: Complaint on poor service for replacing a Simcard.
vzw_customer_support
Customer Support

That's what we're here for. Were you able to receive assistance via private note?

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Re: Complaint on poor service for replacing a Simcard.
Tigerstep
Sr. Member

If you're selling the phone, why are you bothering with a sim card? That part confuses me since the buyer would be responsible for getting their own.

If you purchased a phone through Verizon, it would have a sim already provided. If you were trying to activate an unlocked / phone you own in it's place, quickest way to get a sim would be a corp store. Alternatively, order yourself online. Absolutely no reason to waste that many hours with Verizon when they're one of the better companies out there that provide self serve tools.

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