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Complaint
surelly0909
Member

No one seems to care about my issue and I am paying for service and a phone I cannot use.

The problem all started when I had to get a new phone from motorla.  Once I received the new phone it took Verizon almost a month to get it connected, and i had to research the solution to problem and provide the fix.

Fast forward a couple of months and motorola has to send me yet another phone under warranty and verizon cannot get this phone on the network.  Every time any action takes place i have to have a trouble ticket put in and wait 5-7 business days for a resolution.   Now i am nearing almost another month with out a phone and with all of the two steps verification sites out there i have trouble accessing bank accounts, making medical appointments, etc.  

Also people have no idea about my phone or what an esim is, they keeping telling me to insert a sim card, yet there is no sim card.

This is ridiculous and i feel as though no one is concerned about my satisfaction.  I also have no recourse as i have two lines and am paying for two phones, so leaving isn't an option.

I have been a loyal customer since 2007 and do not know what to do.

Re: Complaint
9wood
Sr. Member

They seem to think if they ignore you long enough you will just forget I been reporting same issue for months just get same excuses and Tuesday I was promised a credit not happened either they seem to set some condition to it that's only suit them i.e too bad we don't keep our word

Re: Complaint
surelly0909
Member

its like they don't care about your business... don't care how long you have been with the company...

Re: Complaint
9wood
Sr. Member

Many others would also agree with you 

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Re: Complaint
surelly0909
Member

they told me at one point to call motorolla and have them send me a new phone... i was like.. why would motorolla send me a new phone when they know the one they sent me is brand new?  its absurd

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Re: Complaint
surelly0909
Member

I see zero attention from Verizon on this.  Excellent!!!  

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Re: Complaint
vzw_customer_support
Customer Support

Hello surelly0909. We're truly sorry to learn that we've been unsuccessful in ensuring your phone is activated for you. Please send us a Private Note if you are still in need of assistance. 

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