No one seems to care about my issue and I am paying for service and a phone I cannot use.
The problem all started when I had to get a new phone from motorla. Once I received the new phone it took Verizon almost a month to get it connected, and i had to research the solution to problem and provide the fix.
Fast forward a couple of months and motorola has to send me yet another phone under warranty and verizon cannot get this phone on the network. Every time any action takes place i have to have a trouble ticket put in and wait 5-7 business days for a resolution. Now i am nearing almost another month with out a phone and with all of the two steps verification sites out there i have trouble accessing bank accounts, making medical appointments, etc.
Also people have no idea about my phone or what an esim is, they keeping telling me to insert a sim card, yet there is no sim card.
This is ridiculous and i feel as though no one is concerned about my satisfaction. I also have no recourse as i have two lines and am paying for two phones, so leaving isn't an option.
I have been a loyal customer since 2007 and do not know what to do.
They seem to think if they ignore you long enough you will just forget I been reporting same issue for months just get same excuses and Tuesday I was promised a credit not happened either they seem to set some condition to it that's only suit them i.e too bad we don't keep our word
they told me at one point to call motorolla and have them send me a new phone... i was like.. why would motorolla send me a new phone when they know the one they sent me is brand new? its absurd