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Complaint
XAVPEN5
Member
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1 Solution

Correct Answers
Re: Complaint
Ann154
MVP MVP
MVP

USPS address, phone number, and all sorts of ways to contact Verizon Wireless are located in Contact Us | Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Re: Complaint
Ann154
MVP MVP
MVP

USPS address, phone number, and all sorts of ways to contact Verizon Wireless are located in Contact Us | Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Complaint
vzw_customer_support
Customer Support

XAVPEN5,

 

I'm sorry to hear that you're reaching out due to a complaint. Our goal is to provide you with exceptional service and I'll be more than happy to lift up to one of my leaders. To fully assist, respond to the private message.

 

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Complaint
Lessthansatisfied

Contact us? How on God's green earth is that ever going to happen. If you call the phone number listed for the store locations or the one listed in the hits for "How do you talk to a live person"  the automated prompts always end up with a sorry message. As far as I can see as long as you keep paying your bill Verizon could care less about letting you talk with a live person or anyone at the physical store locations. Verizon will be happy when we exist in the MATRIX.

Re: Complaint
lukevinyl
Sr. Member

It's pretty simple actually.

If you would like to speak to someone in a store you press "3" when it says to purchase a device or service (get it, sales = sales rep?).....

If you want to speak with someone at customer service you dial the number and follow the prompts..... Works for me every time, but I guess I am not trying to bypass the system by pressing random buttons to get me through, I simply follow the prompts....

[removed]

Smiley Happy

Content removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Complaint
Ann154
MVP MVP
MVP

1-800-922-0204, option 4 and say agent.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Complaint
vzw_customer_support
Customer Support

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Complaint
thechadwc
Member

Horrible experience! I have used Verizon for over 10 years and do not appreciate the way I have been treated. I made a payment arrangement and when I called in to pay by check the system offered for me to post date the check so I did. Now I have received a message saying I missed my payment so I called in to explain I post dated the check within the time the system told me I could. The billing agent said I was fine and there were no issues. Then another agent got on the phone and began threatening she was going to turn off my services unless I make a second payment. I then tried to explain to her what happened and the other agent said I was fine but she just kept saying she was going to shut me off. Looks like I am shopping for new services today.

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Re: Complaint
JESS1977
Member

Hello, I'm not sure it's worth the time since I've already wasted MANY hours with Verizon (I literally cannot wait to cancel this account), but can you please provide an email address for complaints? I will not sit on the phone or explain the situation again. I have spent HOURS on the phone and repeated the situation at least 4 times. I am switching service as soon as possible but would at least like someone to understand how abysmal the customer service is at Verizon.

Re: Complaint
lukevinyl
Sr. Member

There is not an email address for complaints.

All of the contact methods were in fact mentioned earlier in the thread....

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