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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Conditional Call Forwarding Verizon>Google is BROKEN.
Anonymous
Not applicable

I've spent the last two weeks trying to sort out a problem with Conditional Call Forwarding between a Verizon line, and a Google line.

No reps on either side were able to provide a solution.  After considering everything we have tried it appears to be an issue caused by Verizon.

Basically, CCF works normally unless calls go unanswered.  In this scenario, the caller rings for a full minute then calls are getting dropped before Google VM picks up.  The first 30s for Verizon, transfer, then 30s for Google, then the call is dropped.

If the VW line is unavailable(phone off), or I decline the call the whole process works seamlessly. (fewer rings?)

Now I know what you are thinking... Can't you just change the number of rings in settings?  Any rational-thinking human would think that should be a basic settable option for a wireless subscriber on any carrier..... but alas, those who wrote the rules... are not rational.

There appears to be some global timer that disables the service from working.  The last VW rep to assist me insisted this had to be the issue, meaning there was no remedy. This also means it should be working for no one.  Does anyone else have this working?  If not, why can't my phone company make their own services work?  If so, why can't any reps figure out what's wrong with my setup?

 

Thanks,

Adam P.

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Re: Conditional Call Forwarding Verizon>Google is BROKEN.
vzw_customer_support
Customer Support

Hi Sipkwicz! I know that having quality service is very important. Please DM me, it will be my pleasure to assist you.

>Oscar

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