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Contacts not recognized
meissk
Member

Suddenly, regardless of who I try to dial from my Contacts list, I get a message that says "Welcome to Verizon. Long Distance and International is not supported on your plan..." If I redial manually using the keypad, I can make the call and it knows who I'm dialing.  When people call me, it comes up just as a phone number instead of a name even though the number is in my contacts. Any help?

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Re: Contacts not recognized
vzw_customer_support
Customer Support

Meissk, When did this start? Have you recently updated your phone? Have you tried a Network Settings Reset?

 

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Re: Contacts not recognized
meissk
Member

Yes, I had recently updated my iphone to iOS 12. I did a restart and also synched my phone with my computer and the problem self-corrected. I thought it was a Verizon Message because of the message I was getting. Really weird. Thanks Angela.

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