In August of 2021, I attempted to purchase two devices on my account (Dale ****, main phone number ****).
The order number and location are as follows: #: ****; location E24700.
Part of this order included two new device payment plans:
This order was canceled because the store I attempted to pick up the items from was closed.
However, despite not receiving these items, I continue to be charged for them.
I should also note that the second device payment agreement is now under a separate account when the line was transferred to a new account (Isaiah ****, main phone number (****).
I have worked with customer service on 3 occasions over the past 6 months to have these device payment agreements canceled and my money already paid refunded. Despite the mulitple assurances of a cancelation and refund in the next billing cycles, I continue to be charge for them, amounting to hundreds of dollars I have now lost. For the record, the latest chat ID I've had with customer service was as follows: 15fd3473-8ec8-4613-9fa0-4b8ce6feb462.
Please cancel the device service agreements on both of the two accounts and refund the money already paid.