I am a new Verizon wireless customer. I switched to you as part of the AT&T contract buyout. I was promised two seperate prepaid visa cards by your store in Mandeville, LA. One card for the appraisal of my phone trade-in and a seperate card for my AT&T account buyout. I did not recieve a card for my phone trade-in, it was credited to my Verizon account. I don't have an issue with that, though I wish I would have been told the proper information. My issue is that the store in Mandeville, LA PROMISED me that I would recieve a card for up $650 to cover my contract buyout and the represenative PROMISED me that I would recieve it within the month to cover the AT&T final bill. The month has come and gone and AT&T has charged withdrawn $600 from my bank for the final contract buyout. I need the card that was PROMISED to me soon. I signed up under the pretenses stated above, if I knew that I would endure the cost of a contract buyout, I wouldn't have signed up.
You have to pay AT&T first before Verizon Wireless will reimburse you.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
@brett.sterken we want it to be easy to get your switch credit. I am here to help. Have you already submitted your final bill from the old carrier https://www.yourwirelessswitchcenter.com/? If so, you can check the status of your switcher credit here https://www.yourwirelessswitchcenter.com/check-status/.
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