Contract Up in 5 Days. Good-bye, Good Riddance

[TE5LA]

So tired of Verizon. Is it any wonder these forums are filled with unhappy customers? I've been dredging along for two long years with a defective phone that barely works. The display doesn't work, the buttons are mislabeled, the Bluetooth doesn't work, the voice dialing is awful.. And I take good care of my things, they aren't abused. The phone is just crap and it's supposed to be military spec?

But this would not be so bad if Verizon were willing to just sell me a replacement for a reasonable price. After numerous calls in the two years I've been a customer, they would sometimes tell me I'm eligible for an upgrade, but they want me to add another two-year contract just to get a new phone. And then, on top of that, they want to charge me $300 for a new one. That's crap. They charge way too much for service as it is. I pay $50 a month, have no data, no texting, and only 400 minutes. I can get a phone with no-contract carriers and pay half that a month, or for $50, get unlimited text, data, and minutes. And that's exactly what I plan to do in five days.

I can go to my local supermarket and buy basic phones with NO CONTRACT for $8. I get buy SmartPhones for $20. Why do I want to pay $300 and have a 2-year contract from Verizon for a basic phone? And to top it off, the online chat representative was very rude. When I asked a question and would have to wait untold minutes for a response, at which time I might tab over to another website, I'd come back and they would close the chat, just because I didn't respond quickly to them. Sure, your time is WAY more valuable than your customer's.

Go to T-Mobile. You can get a $450 SmartPhone and pay nothing up front, have no contracts, and pay $17 a month for the phone.

Verizon, you just lost ANOTHER customer, but I'm sure you don't care. Keep up that attitude. See how long you last.

[rcschnoor]

Good luck with your new provider.

[jroeder]

Customers that don't use their phones should go to prepaid. Also Verizon offers the same thing T-Mobile does, it's called the Edge program. And by military spec they mean dust, dirt and shock resistant. That has nothing to do with the performance of the phone.

Anyways, good luck with whoever you choose

[TE5LA]

Nothing wrong with "performance" of the phone. It actually gets good signal. The display not working is a quality issue, so is the mislabeling of the buttons. Verizon never offered me another plan other than signing up for another two years, something they said would be necessary in order to get a new phone.

And I do use my phone, but unlike some people, I actually use it for a phone, not a video game, music player, GPS, remote control, or Internet browser, all of which there's better dedicated devices for. I just want to talk to people on my phone. Crazy me.