And that's precisely what they should care about. Their ONLY objective is to maximize profits in the long run. That is what American corporations do and the only reason they exist. Buy stock in Verizon and participate in their success.
There is a workaround that Verizon will never tell you, that they CANNOT deny you... but it is very much a workaround.
The number you want to keep... PORT IT OUT to another provider. Google Voice works great for this.
A day later, PORT IT BACK IN on TOP of the number you want to be rid of. And, if needed, activate the correct equipment on the correct number.
You dont even have to port out. Just call them and disconnect the line without the contract. The mdn stays reserved to your account temporarily so you can the just do a simple mdn change on one of the other lines with that "reserved" mdn.
A retail Verizon store here DID allow another member on my family plan to take MY upgrade (I was on month to month) to get a new phone on her line, WITHOUT my consent. I have been trying to get my contract terms restored but they say they can't unless she returns the phone, and within in the 14 day trial. I have talked to CS, fraud dept (their solution, not mine), CS again, Retail mgr, Corporate, and no one will fix their mistake. Next I'll contact retail store supervisor... but they didn't have his phone number! If anyone can help I need to resolve this by Sat. Thanks.
This was not done maliciously by the person on my plan, but at the suggestion of the Verizon manager, who knows she is not the account owner or an account manager. It has everything to do with Verizon!