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Coupon accepted but wasn't applied

I decided to change my device for a newer one. The total bill was going to be around $77. I looked for a verizon coupon online and I found one as a good deal 50% off and free shipping. I wrote it where it says apply coupons, and it was accepted and the bill went down to $45 something. I was very happy so I accepted and at the end the confirmation note said that the firs bill was going to be $117 with all the charges but my monthy bill was going to be around 45 something. Now I'm checking my acount and my bill for next month is $169.32 and my monthy bill will be $79 dollars. WHAT HAPPENED???? who is lying? now I cannot send a message directly to customer services. It is very frustrating. What a company!!!!!

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