It seems that the coverage at my home has gotten worse and worse over the last year. I am to the point now where I can get 1 bar of 4G then it switches to 1 bar of 3G and back to 1 bar of 4G then 1X, then disconnects all together. I have no other internet where I am and no home phone lines. We used to be able to run our computer through the mobile hotspot on our phones - now we can't even check facebook or email or send photos via text on our phones let alone connect via hotspot most of the time. This happens on both my husband's phone and mine so I don't think it is a device issue. I can't even make a phone call when it disconnects all together. Is there a way to have Verizon check the tower since it's been worse the last 3 months?
Call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they open a trouble ticket to investigate the tower.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
telekclan, I can certainly understand your concern in regard to not receiving service that is expected, and I am here to help. Thank you for being a loyal customer and giving us the opportunity to help as well. Many factors outside of Verizon’s control can contribute to indoor performance even in cases where you may have had service in the past. We are unable to guarantee coverage indoors and I apologize for this inconvenience. Depending on whether your poor coverage is indoors and or outdoors we will have some options for you. Is this happening just indoors or outdoors as well? How long has this been happening? What is your zip code?
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