Just moved to a new address. Checked the coverage map to make sure I would be OK, and the map showed total coverage of the entire area.
In reality, there are a handful of isolated spots with coverage. Walk literally a few feet from any of these spots and coverage is lost.
Absolute scam and consumer fraud.
Iain2, having coverage issues is no fun at all. We never want our customers to feel our coverage maps aren't accurate. Let's work to get to the bottom of this. Does this issue occur indoors or outdoors? Are you aware of other Verizon customers experiencing the same issue? Please provide the city, state, and nearest cross streets where you are experiencing issues.
lain2, congratulations on the move and I'm sorry to hear that your experience is not in alignment with our coverage map. Help is here. What signal strength are you receiving on your phone? Since you have recently moved, do you have Wi-Fi available at your new location? Looking forward to hearing back.
In the house, the phone just constantly searches for a signal. Outside I get one bar, but calls are garbled. I have found one or two places where I can make a call, but I have to remain perfectly still. If I wander just a few feet in any direction, the call is lost. I just spent the best part of an hour in the pouring rain rooted to the spot waiting for one of your useless customer service reps to call me back.
My home does have Wi-Fi, but I have a Samsung Gusto flip-phone, so I don't think it will connect.
Yes verizon delibertly webt to your area and made sure it didn't have coverage just to fool you. How about do some actual testing in that area FIRST before moving? In any case switch carriers
I am not suggesting that Verizon engaged in some sophisticated scheme to decieve me, but I am suggesting that they use a sham coverage map to mislead the public.
Pretty sad that your raison d'etre is shilling for a multinational corporation that could not care less if you live or die.