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Crazy wait times to get customer support

Today I called the support line with a simple question. I was bounced around like a tennis ball to 6 different people. Each one saying they can’t help and need to transfer me to the correct department. I wasted nearly two freaking hours. Each blockhead apologized and one young lady laughed at me while flinging me to the next freaking blockhead. This is garbage customer service!!! Verizon, stop Freaking apologizing and DO SOMETHING to ASSIST your customers!!! I have been with Verizon for more than 20 years, be assured I am looking for a new phone provider.