Yesterday an $800 off offer to trade in my IPhone 11 Pro Max appeared in my account as well as on my other line for IPhone 11 Pro but when I went to check out the final page said I was only getting $440. When I called the VERIZON SUPPORT at 1-800-922-0204 they said they couldn’t see the offer in my account ! When I logged back in sure enough the offers weren’t there anymore . Has anyone experienced this sort of thing ? I have 5 lines, been a customer for over 20 years, and was trying to upgrade two phones. I guess after reading the stories on this board I should expect this kind of disregard for loyal resisting customers.
We never want you to feel this way. WE have nothing but love for your loyal customers, Lipek. Thank you for the 20+ years of loyalty. I'd love to check the account to find out what is going on. So we can get better and more specific details, I have sent you a Private Note. Please respond to that message. -Kevin
Lipek, we are here for your support and we want to make sure you receive a resolution. Allow us the opportunity to review. Can you please let us know if you have already placed the purchase for your new devices? -Sylvia
I apologize for the issues you are having and I can understand your feelings, Lipek. Let me help you with your concerns. What specifically are you referring to? -Ed