So the representative just guessed at your account number and pin? They didn't even ask you for the information?
When they ported mine, I had to provide my account number and PIN. The representative was also very adamant that I give them the right information or it would fail.
We want to thank you for choosing Verizon, craig70047.
The last thing we want is for the port process to be stressful for you. The process normally runs rather smoothly as long as we have the correct port information.
Check the section that reads
Our Guide to Porting Your Number to Verizon also explains why you will need to have access to both phones during the port process
We appreciate your feedback and suggestions.