Hello SophiaE, we absolutely want the best path to resolution. Let's get to the bottom of this together. Since we would like to review account specific information, please send us a direct message out of the public thread to keep your personal information private. View steps to send a direct message here: http://vz.to/1b8XnPy We are also available via these mediums: http://vz.to/19p59Ec
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
SophiaE,
Thanks for reaching back out to us. I want to make sure that we are able to get to the bottom of this for you ASAP. I did place another request to follow you. Please accept that request then request to follow me back. Once we are following each other we will be able to Direct Message each other. This link will provide you with the step by step direction on how to send a Direct Message: http://vz.to/1fbIKzK I hope to hear from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport
Waiting on a response still
Start a new topic or ask questions in the open forum.
