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Customer Service/ Cellular Service
mpatterson13
Member

First of all I would like to point out how Verizon Customer service is terrible and some of the worst that I have interacted with. I have had numerous problems with little to no resolution. Secondly, the cellular service is very unreliable. I will have 4G and full bars and not have any internet or network connection. I drop call frequently and lose connection often on video calls. I rely heavily on having strong internet and network connection for my business not to mention staying connected with my family and young children. I raised this concern before and received one response requesting my service location. I responded with the request and never received any further communication and that was back on 9/30/2021. Verizon is definitely NOT the most reliable network. I had AT&T for nearly 20 years and regret making the switch to Verizon. 

Re: Customer Service/ Cellular Service
mama23dogs
Sr. Leader

If you were with AT&T you should be very accustomed to poor customer service. As for coverage, it is entirely upon us customers to choose the service provider which provides us with satisfactory service. No carrier can provide service everywhere. There are people over on AT&T making a similar complaint to yours and saying how great Verizon was. And there’s probably the same thing going on over at T-Mobile. If things are not working for you pay off your phones, and go back to AT&T.  

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Re: Customer Service/ Cellular Service
vzw_customer_support
Customer Support

@mpatterson13

 

I am saddened to learn of the problems you're experiencing with your service switching to us. We never want you to regret the switch and would love the opportunity to try to restore your confidence in our service.

 

I also see that we did start to chat with you in a Private Message a couple of months ago, and I'm so sorry that we didn't finish addressing your wireless concerns. If you will, let's meet back in the Private Message so that we can get this wireless concern addressed for you.

 

 -Tony

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Re: Customer Service/ Cellular Service
mpatterson13
Member

First if all thank you for admitting that Verizon has terrible customer service.... you proved my point in your effort in trying to defend them. Secondly, AT&T was very pleasant to work with being over phone, text, or email. Furthermore, I am located in a highly serviceable area, especially when referring to the service map. And trust me the thought has crossed my mind to go back to AT&T but since many other people are on my plan I would like to figure out a solution but thanks for the negativity. Have a great day and happy holidays. 

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Re: Customer Service/ Cellular Service
mama23dogs
Sr. Leader

@mpatterson13 wrote:

First if all thank you for admitting that Verizon has terrible customer service.... you proved my point in your effort in trying to defend them. Secondly, AT&T was very pleasant to work with being over phone, text, or email. Furthermore, I am located in a highly serviceable area, especially when referring to the service map. And trust me the thought has crossed my mind to go back to AT&T but since many other people are on my plan I would like to figure out a solution but thanks for the negativity. Have a great day and happy holidays. 


Defend?  No.

I did put the burden on you, as it is always on us customers to choose our carrier.  It is not the carriers burden to fix service/coverage, because they can’t.  
Hopefully you took advantage of Verizon extending the return period to 30 days to return phones and switch back to a provider that you were happy with.

 

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Re: Customer Service/ Cellular Service
mpatterson13
Member

Incase you were unaware, Verizon is a cell phone service provider. Therefore, they provide service based on their coverage areas. Several of the commercials tout how they have the most reliable service. So residing and using their service in a largely covered area, one would expect that reliability. And yes the burden is on them to stand behind the service and product they provide. Additionally, most cell service providers are constantly trying to improve service and coverage it's what they do for business. 

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