That was part of what the phone rep told me when i called in the day after the chat. I pretty much got service from a chat rep that didn't know what they were doing, even when they had to ask their supervisor for help.
Honey thats nothing. I've recently had to blow some steam to customer service that many of their stores at least in CT close way too early. Closing at around 8pm-11pm Sun-Sat, I think is a joke because there people do get out of work at that time also not just 5pm. If youre a billion dollar industry you should accommodate your customers at least until 11pm Mondays thru Fridays and 12 on Saturdays and Sundays, whatever standard time. If employees dont want to work that late then replace them with someone else. Lots of people still looking for a job, its that simple. There are people in this economy that still have jobs and families to look after. Walmart, lots of restaurants, and even the movie theaters are open late but never our local Verizon Wireless stores. Its not fair. Sometimes online chat, and waiting for someone to talk to you over the phone doesnt work for all of us. Every time I go to a Verizon Wireless Store, I never ever get my favorite employee to wait on me. I get bounced from one person to another pretty much whoever wants to help me.[content removed] My local Verizon Wireless always wonder why I get so upset with them, I lash out at them. Its gotten to the point where I dread going there because of their careless management. The last straw was when an employee lied to me in my face saying someone will help me in half an hour. I told them I'll come back in 15. About 15 minutes later the store was closed and they knew they were expecting me. That broad couldve told me the truth about them closing. There were 3 other people outside, I assuming had appointments and were just as upset. One guy was so upset he made fun of one of the managers just to relieve tension. Of course, I laughed.
Message was edited by Verizon Moderator