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Customer Service Chat Complaints
CH652
Member

I used to love verizon, great cell service always! Now, I don't know what they've changed but my signal is awful anymore. They tried to say I need a new iphone  so had my phone checked out and it's fine. I am looking to switch carriers because they are no help in this matter anymore, my group messages only send sporatically and it's SO frustrating. I am done. 

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Re: Customer Service Chat Complaints
vzw_customer_support
Customer Support

We never want to see you go. I am sure we can get a better idea of what is going on with your signal. Please meet us in a Private Note, or contact us on our Social Media pages 24/7. We are on both on Facebook.com/Verizon and via Twitter @VZWSUpport. 
JavierD_VZW

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Re: Customer Service Chat Complaints
vzw_customer_support
Customer Support

I can totally get being upset if our service is not working right. I am here to help to ensure we get this back up and running. We would be sad if you left. I do want to ask a few questions. Are you able to send regular text messages? What messaging app are you using? Please tell me more. AmberF_VZW 

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Re: Customer Service Chat Complaints
Tigerstep
Sr. Member

Dry some laundry. Now dry another load without cleaning the filter. This is what you are experiencing. Either do a network reset or switch carriers. If the network reset doesn't fix the connection, the network itself is congested. If it's the latter, less subscribers would give the tower less strain.

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