Customer Service Feedback

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@Harleyhogrider wrote:

That response about the best way is total fabricated administrative garbage.

I am so fed up with Verizon services I am on the edge of going back to ATAT. I have had to replace so many defective phones with Verizon, I have paid for services that don't work worth a dang, like your Verizon GPS, which I cancelled. and your Message+, not to mention your backup systems to your cloud, or a memory card, or options to Google. You trust these are working but no they are not. The hellasious number of hours I have spent with the tiers of your tech support who don't know anything and keep passing you on to the next level and next and next level without ever passing on any info to the next level causing you to spend more hours of garbage repetitiveness to each new person. The only reason I left ATAT after years of great service was because of the lack of coverage at the Portland VA Hospital. And well guess what yours isn't any better no matter how much you brag about it. It simply is absolutely a bunch of lies about what you really provide.

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1) Verizon doesn't make phones and neither do the other carriers. Defective equipment is on the manufacturer.

2) Google maps is free.

3) Apps are a thing, no one is forcing you to use a specific messenger app.

4) Verizon cloud is an optional paid for service. SD card backup is 100% on you. There are other cloud backups like iCloud or Google Drive. No cloud solution is perfect. For content that is irreplaceable, you'd be doing local backups for those if you care.

Not a single mention of why you spent multiple hours with support. From what was posted, I just see complaining.

[Dan47]

I dont wanna call costomer services to be put on hold for 3 hours and my complaint to be thrown into the trash so im leaving my complaint here. I have been recently having an increase in spam calls. I am getting anywhere from 4-10 calls a day and it doesn't matter if I block the numbers or not.  Now they have this call filter out and come to find out you have to pay a monthly fee for the version that actually works.  That action is total garbage!!  I'm already paying too much for my phone and pho

ne service.  Verizon should provide that protection to its customers without an extra cost.  I'm not paying to be constantly harrassed by bogus calls this is no different from micro transactions in video games and paying for no ads.

[ZoeDee]

Verizon, you have apparently fired a bunch of people in order to lower your prices. I called your customer support line, which was a bunch of automated prompts, and then hung up on me, saying "I'm sorry you're having trouble. Goodbye." I was not having trouble. YOU are apparently having trouble. Then, i called again to attempt to find the magic formula for getting a live agent, and was put on hold for so long that i was called into a business meeting and had to hang up. Even if i hadn't, i'm sure your poor, probably underpaid customer support rep, if they actually exist, would have been able to take no useful action. Verizon, get your act together before i switch service. And I'm sorry you're having trouble. Goodbye.

[vzw_customer_support]

We appreciate you as our customer ZoeDee and would never want to see you leave. We are always available to assist you. What had you calling in to Customer Service? What number did you dial?

RashadM_VZW

[Kamehameha]

Aloha,

I spoke to Charisse from Verizon yesterday and she helped me fix my account, and I am very grateful, because the first person I spoke to would not help me or listen to me. So, I just wanted to send a shout out to her and thank her for working so hard for me.

Mahalo Nui Loa,

T McCullen

[tammye_vzw]

Hi Tasha - TJ here! I'm a Verizon employee responsible for content management and moderatoration of the Verizon Wireless Community forum. 

I wanted to let you know your post will be forwarded to management so the rep that helped you see your post. Post thanking our reps are few, so thank you for using the forum to do so.

Best of regards,

-tj