I called into tech support on 8/25 to get help with my gs3 that was acting like the power button was stuck on. I mentioned upgrading to a new phone as I am due for an upgrade on 9/30. The rep said that she couldn't approve an upgrade but someone higher would be able to. Once I spoke to the next level of tech support the rep said he could not upgrade me as Verizon has a maximum 30 day limit on upgrading before your provided rate. He a assured me that if I called back in today that they would be able to upgrade me no problem. The first rep I spoke to took an inordinate amount of time only to tell me he wouldn't be able to upgrade me and to call back on 9/23 as they could only upgrade 7 days early. Meanwhile, I'm still stuck with a poorly working phone. I asked the rep if they could see any notes about my call on 8/25 and he said he could see that someone had spoken to me but had no record of the rep saying I could upgrade today. He thought that maybe he had said if I called back today I could get a replacement phone for my gs3. If I had wanted a replacement phone, the third one mind you, I would have gotten one on 8/25. So I asked him to transfer me to someone who would upgrade me and the rep I spoke to said I'd have to wait until 9/8 when my account would be reviewed for eligibility for Edge. I asked if I went with the standard plan and paid the 2 year contract price could I upgrade that way and he said no I'd still have to wait. I cannot believe the inconsistent dates I was given by each rep. All I want is to get a new phone on the edge plan so that I don't have to keep messing around with refurbished phone as. It seems like the phones just give out after a year do it would be nice to get a new one every year. I also would like to be treated like a valued customer, not a liar.
You CAN get a new phone every year, or whenever you want in fact. Just pay ful retail. I never understood though why people expect to get a brand new replacement phone when the phone they need replaced is used.
Anything before 9/30 would be a bonus on upgrading. This is what extended warranty and insurance is for. You can get a replacement and then wait until your upgrade date to get a new phone. I can't wait until there is no such thing as a 2 year contract and everyone has to pay full retail.