Customer Service and Chat

[tol58]

I have been waiting on the chat for HOURS... twice disconnected because of "inactivity".. this is unacceptable.. Virus or not, this is not the type of service anyone should be forced to endure.. all for a simple question that is no where to be found on the site.... !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[MMH2]

Why am I being charged for a data overage when I have carryover data available?  I spoke with tech support and was assured this would not happen.

[vzw_customer_support]

As a consumer myself, I know how important it is to make sure you are being billed correctly, we'll be glad to help. To clarify carryover data does not block data overage charges MMH2. Did you receive any notifications about your usage? Do you have Safety Mode active?

AlfredoL_VZW

[Tigerstep]

Ranting on here without saying what your question is isn't going to get a resolution any quicker.

[vzw_customer_support]

tol58, We're sorry to hear you are having troubles reaching us.  Help is here. What concerns you? Please share specifics. KatiM_VZW

[Ja59]

I'm looking for a new phone 🤳🤳

[vzw_customer_support]

Great Ja59. You can order a phone online or reach out to our sales team over the phone at 800-256-4646. -Joe

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!